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Case Download – Epic System Failure: Pain at Plainsboro Medical Center

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This case describes an information system failure at a large hospital. The case highlights that information systems are much more than just the technology.

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This case describes an information system failure at a large hospital. The case highlights that information systems are much more than just the technology. Each of the three dimensions of information systems: people, organization, and technology played a critical role in building a robust, reliable, yet ultimately ineffective system.

Plainsboro was fortunate that the Epic connection failure did not result in patient deaths. However, it became clear that a major overhaul of its backup and contingency information systems (EMR) was urgently needed...

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